Privacy Policy
Last updated: 20 August 2026
Kitchen Cabinets Direct respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it, how long we keep it and what rights you have under UK data protection law.
1. Who We Are
Kitchen Cabinets Direct provides kitchen cabinets, wardrobe carcasses, cut-to-size panels and related services to trade and DIY customers across Scotland.
Email: kitchencabinetsdirect@mail.com
For the purposes of UK data protection law, Kitchen Cabinets Direct is responsible for the personal information described in this Privacy Policy.
2. Information We May Collect
When you contact us, request a quotation or use our website, we may collect:
Your name
Email address
Telephone number
Project details and measurements
Cutting lists, drawings, plans or other files you choose to send us
Information relating to quotations, orders, payments and collections
Correspondence between you and Kitchen Cabinets Direct
Technical information relating to your visit to our website, such as device type, browser information, IP address and cookie information where applicable
We only ask for information that is reasonably necessary to deal with your enquiry, prepare a quotation, provide our services or operate our website.
3. How We Use Your Information
We may use your personal information to:
Respond to enquiries
Prepare and provide quotations
Discuss your project requirements
Process and fulfil orders
Arrange collections or deliveries where applicable
Contact you about an existing enquiry or order
Maintain appropriate business and accounting records
Resolve complaints or disputes
Maintain the security and proper operation of our website
Comply with legal, tax and regulatory obligations
We do not sell your personal information.
4. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for using your personal information.
Depending on the circumstances, we may rely on:
Contract or steps before entering into a contract
When you ask us for a quotation, place an order or ask us to provide services.
Legal obligation
Where we are required to keep or use information for tax, accounting or other legal purposes.
Legitimate interests
Where it is reasonably necessary for the operation and protection of our business, including responding to customers, maintaining records, preventing misuse of our website and dealing with disputes.
When we rely on legitimate interests, we consider whether our interests are balanced against your rights and privacy.
Consent
Where consent is required, for example for certain optional cookies or marketing communications. You may withdraw consent at any time.
5. Website Enquiry Forms
When you submit an enquiry or quotation request through our website, the information you provide is used to respond to your request and, where appropriate, prepare a quotation or discuss your project.
You are not required by law to provide this information. However, if you do not provide sufficient contact or project information, we may not be able to respond to your enquiry or prepare an accurate quotation.
6. Sharing Your Information
We may share personal information only where reasonably necessary with trusted service providers that help us operate our business, such as:
Website hosting and website service providers
Email and communication providers
Payment providers where applicable
Delivery or transport providers where required to fulfil an order
Accountants, professional advisers or insurers
Government, tax, regulatory or law-enforcement authorities where legally required
Service providers are permitted to use personal information only as necessary to provide their services to us and subject to applicable data protection requirements.
We do not sell, rent or trade customer information to third parties.
7. International Data Transfers
Some technology, website, email or other service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal mechanism or safeguard is in place as required by UK data protection law.
8. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
As a general guide:
Enquiries that do not result in an order may normally be retained for up to 12 months
Customer and project correspondence may be retained for as long as reasonably necessary to manage the project and any subsequent queries
Order, invoice and financial records may normally be retained for up to six years, or for another period where required by applicable tax or accounting law
Information relating to a complaint or dispute may be retained until the matter has been fully resolved and any relevant legal limitation period has expired
We may delete information earlier where it is no longer required.
9. Cookies
Our website may use cookies and similar technologies required for the website to function correctly.
These may include essential cookies used for security, website functionality and remembering certain user preferences.
Where optional analytics, advertising or similar non-essential cookies are used, they will be handled in accordance with applicable consent requirements.
You can also control or delete cookies through your browser settings.
Blocking certain essential cookies may affect how the website functions.
10. Your Data Protection Rights
Depending on the circumstances and the lawful basis being relied upon, you may have the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how your information is used
Object to certain uses of your personal information
Request transfer of your information in certain circumstances
Withdraw consent at any time where processing is based on consent
Some of these rights are subject to legal limitations and may not apply in every situation.
To exercise your rights, please contact:
kitchencabinetsdirect@mail.com
We may need to confirm your identity before completing a request.
11. Your Right to Object
You have the right to object to processing of your personal information where we rely on legitimate interests in certain circumstances.
You also have an absolute right to object to your personal information being used for direct marketing.
To object, contact us at:
kitchencabinetsdirect@mail.com
12. Complaints
If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to resolve the matter.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Website: ico.org.uk
Telephone: 0303 123 1113
13. Automated Decision-Making
We do not use personal information to make solely automated decisions that produce legal or similarly significant effects on customers.
14. Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, accidental loss, alteration, disclosure or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
15. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites. You should review their privacy policies before providing personal information to them.
16. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website or legal obligations change.
The latest version will always be published on this page together with the date it was last updated.
17. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, contact: